Definition 1.buyer: a purchaser of a good, service or financial security. 2.customer: a buyer of a good or service from a business Reference Collins Dictionary of Business, 2nd Edition, 1995
Definition party who receives electricity from a supply or distribution undertaking Reference COM-EN, based on:International Electrotechnical Commission > International Electrotechnical Vocabulary (Electropedia) > 691-01-04 – consumer/customer, http://www.electropedia.org/iev/iev.nsf/display?openform&ievref=691-01-04 [1.8.2011]
Comment In most contexts a wholesale purchaser.Reference: E. Ruttley, World Energy Conference (WEC), Standard Terms of the Energy Economy
Definition 1. partie qui reçoit de l'électricité d'un fournisseur2. personne physique ou morale à laquelle est fournie de l'énergie disponible Reference VEI 691-1-4; CME, Standard Terms of the Energy Economy
Definition wholesale or final customer of electiricity or natural gas or a natural gas undertaking which purchases natural gas Reference Directive 2009/73/EC of the European Parliament and of the Council of 13 July 2009 concerning common rules for the internal market in natural gas and repealing Directive 2003/55/EC, CELEX:32009L0073 Directive 2009/72/EC of the European Parliament and of the Council of 13 July 2009 concerning common rules for the internal market in electricity and repealing Directive 2003/54/EC, CELEX:32009L0072
FINANCE|taxation|tax on consumption · FINANCE|taxation|tax on consumption|VAT
custaiméir Reference Rialachán (AE) Uimh. 549/2013 maidir leis an gcóras Eorpach cuntas náisiúnta agus réigiúnach san Aontas Eorpach, CELEX:32013R0549/GAFaomhadh an téarma seo mar chuid de Thionscadal Lex
ga
Context 'I gcás nach dtomhlaíonn an custaiméir dá dtagraítear i bhfo-alt (1)(b)(ii) na hearraí go léir, nó cuid de na hearraí, dá dtagraítear san fho-alt sin, ansin measfar, chun críocha an Achta seo, go ndearnadh na hearraí nár tomhlaíodh amhlaidh a sholáthar don chustaiméir sin agus gur úsáid agus gur thomhail an custaiméir sin iad...' Reference An tAcht Comhdhlúite Cánach Breisluacha, 2010, https://data.oireachtas.ie/ie/oireachtas/act/2010/31/gle/enacted/a3110i.pdf [11.11.2018]
Definition person to whom goods are supplied Reference COM-SK based on: Council Directive 2006/112/EC of 28 November 2006 on the common system of value added tax
Definition person or entity that has the interest and authority to purchase a product or service Reference Wikipedia > Sales lead. http://en.wikipedia.org/wiki/Sales_lead [4.1.2012]
Comment This step represents the first stage of a sales process. The lead may have a corporation or business associated (a B2B lead) with the person(s). Sales leads are generic leads - i.e. a person signs up for a type of offer, instead of a particular company or brand. Sales leads come from either lead generation companies processes such as trade fair|trade shows, direct marketing, advertising, Internet marketing, spam, gimmicks, or from sales person prospecting activities such as cold calling. For a sales lead to qualify as a sales prospect, or equivalently to move a lead from the process step sales lead to the process sales prospect, qualification must be performed and evaluated. Typically this involves identifying by direct interrogation the lead's product applicability, availability of funding and time frame for purchase. This is also the entry point of a sales tunnel, sales funnel or sales pipeline.
Definition agreements in which an entity receives from a customer an item of property, plant and equipment that the entity must then use either to connect the customer to a network or to provide the customer with ongoing access to a supply of goods or services (such as a supply of electricity, gas or water) or to do both Reference IFRS Work Plan for Interpretations (IFRICs)>Projects>Interpretations Committee Activities>IFRIC 18 http://www.ifrs.org/Current-Projects/IFRIC-Projects/IFRIC-18/Pages/IFRIC-18-Transfers-of-Assets-from-Customers.aspx [24.10.2016]
BUSINESS AND COMPETITION|management|management techniques · FINANCE
Definition refers to due diligence activities that financial institutions and other regulated companies must perform to ascertain relevant information from their clients for the purpose of doing business with them Reference WIKIPEDIA, http://en.wikipedia.org/wiki/Know_your_customer [5.6.2013]
EUROPEAN UNION|EU institutions and European civil service|EU institution|European Parliament · EUROPEAN UNION|EU institutions and European civil service|institutional structure
Context 'Tá pacáiste nua bogearraí le haghaidh bainistíocht caidreamh custaiméirí á thógáil sa láthair seirbhíse nua chun tacú le ceisteanna custaiméirí, agus chun na ceisteanna a ghabháil agus a leanúint; meastar go mbeidh sé i bhfeidhm go déanach i 2011.' Reference 'Tuarascáil an Ard-Reachtaire Cuntas agus Ciste Imleabhar 2', Oifig an Ard Reachtaire Cuntas agus Ciste, http://audgen.gov.ie/documents/annualreports/2010/2010_Volume_2_GA(1.05).pdf [29.9.2016]
CRM Reference Faomhadh an téarma seo mar chuid de Thionscadal Lex
Definition practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth Reference TechTarget > ROI > Software applications > customer relationship management (CRM), http://searchcrm.techtarget.com/definition/CRM [13.6.2017]
FINANCE|financial institutions and credit · FINANCE|free movement of capital|free movement of capital|capital movement|recycling of capital|money laundering · FINANCE|taxation
Definition umfangreiches System der Identifizierung von Kunden und Transaktionen, Verdachtsanzeigepflicht, Nachforschungspflicht u.a.m., das Banken auferlegt wird (z. B. durch die Geldwäscherichtlinie und das Kreditwesengesetz (DE)); wenn diese Vorschriften vom amerikanischen Fiskus als gleichwertig anerkannt werden, kann eine ausländische Bank eine „Qualified Intermediary“-Vereinbarung schließen Reference weitere Info: http://www.pinkernell.de/us-quellensteuer.doc
Comment CONTEXT: Bekämpfung der Geldwäsche; USA; Kapitalertragsteuer
Definition policies, practices and procedures put in place by banks that promote high ethical and professional standards and prevent the bank from being used, intentionally or unintentionally, by criminal elements; in particular, due diligence procedures by which a business or bank identifies and verifies the identity of its clients with the objective of preventing financial crime, e.g. money laundering or terrorist financing Reference Council-EN, based on:- Barclay's, Know Your Customer, https://www.barclayscorporate.com/why-barclays/moving-to-barclays/know-your-customer.html [27.2.2018];- Basel Committee on Banking Supervision, Customer due diligence for banks, January 2001, https://www.bis.org/publ/bcbs77.pdf [28.8.2018]
Comment 1) Know your customer (KYC) and customer due diligence (CDD) are sometimes used interchangeably. When differentiated, KYC designates a process involving the verification of the customer’s identity (be it based on physical documentation or electronically), while customer due diligence (CDD) is a longer process which continues after the customer has been onboarded, and includes checks like sanctions and PEP screenings, to continuously assess the risk-level that a customer poses to a business.2) Know-your-customer processes are also employed by companies for the purpose of ensuring their proposed agents, consultants or distributors are anti-bribery compliant.
Definition ensemble de règles et de procédures visant à la connaissance de la clientèle qui sont mises en place par les établissement bancaires afin d'empêcher qu’elles ne soient utilisées, intentionnellement ou non, dans le cadre d’activités criminelles Reference PE-FR d'après Comité de Bâle sur le contrôle bancaire, Devoir de diligence des banques au sujet de la clientèle, octobre 2001, https://www.bis.org/publ/bcbs85f.pdf [9.8.2018]
Comment Le Comité de Bâle recommande que les banques, dans l'élaboration de leurs programmes de connaissance de la clientèle, prennent en compte les éléments suivants:1) politique d’acceptation des nouveaux clients;2) identification de la clientèle;3) surveillance continue des comptes à hauts risques;4) gestion des risques. Les banques devraient non seulement déterminer l’identité de leurs clients mais surveiller aussi les mouvements de comptes pour déceler les transactions atypiques ou inhabituelles pour un client précis ou une catégorie de compte.
FINANCE · FINANCE|financial institutions and credit
Definition structured marketing strategies designed to encourage customers to continue to shop at or use the services of businesses associated with each program Reference Wikipedia https://en.wikipedia.org/wiki/Loyalty_program [31.10.2016]
Definition la facture doit être rédigée par le vendeur en double exemplaire: l'original remis au client, la copie conservée par le fournisseur: Reference ---
EDUCATION AND COMMUNICATIONS|communications · TRADE|marketing|preparation for market