#581684
Ba cheart go n-ainmneofaí pointí teagmhála ODR a mbíonn ina óstach do bheirt chomhairleoirí ODR ar a laghad i ngach Ballstát.
ODR contact points hosting at least two ODR advisors should be designated in each Member State.
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#581787
Beidh beirt chomhairleoirí ODR ar a laghad ag gach pointe teagmhála ODR.
Each ODR contact point shall host at least two ODR advisors.
#581755
Forbróidh an Coimisiún an clár ODR agus beidh sé freagrach as a oibriú lena n-áirítear na feidhmeanna aistriúcháin go léir atá riachtanach chun críche an Rialacháin seo, chun é a chothabháil, a mhaoiniú agus dá shlándáil sonraí. Beidh an clár ODR éasca le húsáid. Áiritheofar le forbairt, oibriú agus cothabháil an chláir ODR go n-urramófar príobháideachas a úsáideoirí ó chéim an dearaidh ("príobháideachas trí dhearadh") agus go mbeidh rochtain ag cách ar chlár an ODR agus go mbeidh gach duine in ann é a úsáid, lena n-áirítear na húsáideoirí leochaileacha ("dearadh do chách"), a mhéid is féidir.
The Commission shall develop the ODR platform (and be responsible for its operation, including all the translation functions necessary for the purpose of this Regulation, its maintenance, funding and data security. The ODR platform shall be user-friendly. The development, operation and maintenance of the ODR platform shall ensure that the privacy of its users is respected from the design stage ("privacy by design") and that the ODR platform is accessible and usable by all, including vulnerable users ("design for all"), as far as possible.
#581861
Déanfaidh sé próiseáil ar shonraí pearsanta úsáideoirí an chláir ODR a mhéid is gá chun an clár ODR a oibriú agus a choimeád ar bun, lena n-áirítear d’fhonn faireachán a dhéanamh ar an úsáid a bhainfidh eintitis ADR agus pointí teagmhála ODR as an gclár ODR.
It shall process personal data of the users of the ODR platform in so far as it is necessary for the operation and maintenance of the ODR platform, including for the purposes of monitoring the use of the ODR platform by ADR entities and ODR contact points.
#581644
D’fhéadfadh infhaighteacht réitigh díospóidí ar líne (ODR) atá iontaofa agus éifeachtúil cabhrú go mór leis an sprioc sin a bhaint amach.
The availability of reliable and efficient online dispute resolution (ODR) could greatly help achieve this goal.
#581663
Féachtar leis an Rialachán seo le clár ODR a chruthú ar leibhéal an Aontais.
This Regulation aims to create an ODR platform at Union level.
#581668
Ba cheart go ndéanfaí uirlis leictreonach bainistithe cás a bheadh saor in aisce a thairiscint sa chlár ODR, lena gcuirfear ar chumas na n-eintiteas ADR an nós imeachta um réiteach díospóide a sheoladh leis na páirtithe tríd an gclár ODR.
The ODR platform should offer, free of charge, an electronic case management tool which enables ADR entities to conduct the dispute resolution procedure with the parties through the ODR platform.
#581673
Ba cheart don Choimisiún freisin, sa chlár ODR, faisnéis a chur ar fáil do ghearánaigh faoin deis atá ann cabhair a lorg ó na pointí teagmhála ODR.
The Commission should also provide, on the ODR platform, information for complainants about the possibility of requesting assistance from the ODR contact points.
#581676
Ba cheart go dtabharfaí tosaíochta don chlár ODR i "Do thairseach chun na hEorpa".
The ODR platform should be given prominence on the "Your Europe portal".
#581685
Ba cheart go dtacódh na pointí teagmhála ODR leis na páirtithe a bhfuil baint acu le díospóid a cuireadh isteach tríd an gclár ODR gan oibleagáid a bheith orthu na doiciméid a bhaineann leis an díospóid sin a aistriú.
The ODR contact points should support the parties involved in a dispute submitted through the ODR platform without being obliged to translate documents relating to that dispute.
#581688
Ba cheart don Choimisiún líonra pointí teagmhála ODR a bhunú chun a gcomhar agus a gcuid oibre a éascú, agus ba cheart go gcuirfeadh sé oiliúint iomchuí ar fáil do na pointí teagmhála ODR, i gcomhar leis na Ballstáit.
The Commission should establish a network of ODR contact points to facilitate their cooperation and work and provide, in cooperation with Member States, appropriate training for ODR contact points.
#581711
Ba cheart an nós imeachta scrúdúcháin a úsáid chun na rialacha a bhaineann leis na módúlachtaí comhair idir na comhairleoirí ODR sa líonra de phointí teagmhála ODR a ghlacadh.
The examination procedure should be used for the adoption of the rules concerning the modalities of cooperation between the ODR advisors of the network of ODR contact points.
#581752
AN CLÁR ODR
ODR PLATFORM
#581754
An clár ODR a bhunú
Establishment of the ODR platform
#581759
Beidh na feidhmeanna seo a leanas leis an gclár ODR:
The ODR platform shall have the following functions:
#581770
treoir ar líne a bhaineann leis an mbealach chun gearáin a chur isteach tríd an gclár ODR;
an online guide about how to submit complaints through the ODR platform;
#581778
An clár ODR a thástáil
Testing of the ODR platform
#581784
Líonra de phointí teagmhála ODR
Network of ODR contact points
#581788
Tabharfaidh na pointí teagmhála ODR tacaíocht chun díospóidí a bhaineann le gearáin a chuirtear isteach ar an gclár ODR a réiteach trí na feidhmeanna seo a leanas a chomhlíonadh:
The ODR contact points shall provide support to the resolution of disputes relating to complaints submitted through the ODR platform by fulfilling the following functions:
#581792
faisnéis a sholáthar faoi fheidhmiú an chláir ODR;
providing information on the functioning of the ODR platform;
#581805
Beidh an fhoirm ghearáin éasca le húsáid agus inrochtaine ar an gclár ODR.
The complaint form shall be user-friendly and easily accessible on the ODR platform.
#581847
an fhaisnéis seo a leanas a tharchur gan mhoill chuig an gclár ODR:
without delay transmit the following information to the ODR platform:
#581852
nach mbeidh gá leis chun nós imeachta ADR a chur ar bun tríd an gclár ODR.
not be required to conduct the ADR procedure through the ODR platform.
#581864
Measfar gur rialtóir, i gcomhréir le pointe (d) d’Airteagal 2 de Threoir 95/46/CE, é gach comhairleoir ODR i ndáil lena gcuid gníomhaíochtaí próiseála sonraí féin faoin Rialachán seo agus beidh an fhreagracht orthu a áirithiú go gcomhlíonfaidh na gníomhaíochtaí an reachtaíocht náisiúnta a glacadh de bhun Threoir 95/46/CE sa Bhallstát de phointe teagmhála ODR ina mbeidh an comhairleoir ODR bunaithe.
Each ODR advisor shall be regarded as a controller with respect to its data processing activities under this Regulation, in accordance with point (d) of Article 2 of Directive 95/46/EC, and shall ensure that those activities comply with national legislation adopted pursuant to Directive 95/46/EC in the Member State of the ODR contact point hosting the ODR advisor.
#669257
Líon na gcásanna ar déileáladh leo trí chóras réitigh díospóidí ar líne (ODR) ar fud an Aontais.
Number of cases dealt with by a Union-wide online dispute resolution (ODR) system
#669258
Clár ODR
ODR platform
#1721363
Réiteach díospóide ar líne (ODR)
Online dispute resolution (ODR)
#581671
Ba cheart go dtairgfear leis an gclár ODR feidhm leictreonach aistriúcháin lena mbeidh na páirtithe agus an t-eintiteas ADR in ann faisnéis aistrithe a bheith acu a mhalartaítear tríd an gclár ODR agus atá riachtanach chun an díospóid a réiteach, nuair is iomchuí.
The ODR platform should offer an electronic translation function which enables the parties and the ADR entity to have the information which is exchanged through the ODR platform and is necessary for the resolution of the dispute translated, where appropriate.
#581696
D’fhonn feasacht leathan tomhaltóirí gurb ann don chlár ODR a áirithiú, ba cheart do na trádálaithe atá bunaithe laistigh den Aontas agus atá rannpháirteach i gconarthaí díolacháin ar líne nó i gconarthaí seirbhísí nasc leictreonach leis an gclár ODR a chur ar fáil ar a láithreáin ghréasáin.
In order to ensure broad consumer awareness of the existence of the ODR platform, traders established within the Union engaging in online sales or service contracts should provide, on their websites, an electronic link to the ODR platform.
#581708
Chun coinníollacha aonfhoirmeacha a áirithiú maidir le cur chun feidhme an Rialacháin seo, ba cheart cumhachtaí cur chun feidhme a thabhairt don Choimisiún maidir le feidhmiú an chláir ODR, leis na rialacha mionsonraithe chun gearán a chur isteach agus le comhar laistigh de líonra na bpointí teagmhála ODR.
In order to ensure uniform conditions for the implementation of this Regulation implementing powers should be conferred on the Commission in respect of the functioning of the ODR platform, the modalities for the submission of a complaint and cooperation within the network of ODR contact points.
#581722
Is é is cuspóir don Rialachán seo rannchuidiú le feidhmiú cuí an mhargaidh inmheánaigh, agus go háirithe leis an ngné dhigiteach de, trí leibhéal ard cosanta do thomhaltóirí a bhaint amach, trí chlár ODR Eorpach ("clár ODR") a chur ar fáil ar líne lena n-éascófar réiteach neamhspleách, neamhchlaonta, trédhearcach, éifeachtach, tapaidh agus cóir, lasmuigh den chúirt ar dhíospóidí idir tomhaltóirí agus trádálaithe ar líne.
The purpose of this Regulation is, through the achievement of a high level of consumer protection, to contribute to the proper functioning of the internal market, and in particular of its digital dimension by providing a European ODR platform ("ODR platform") facilitating the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and traders online.
#581791
faisnéis ghinearálta a sholáthar do na páirtithe agus do na heintitis ADR faoi chearta tomhaltóirí i ndáil leis na conarthaí díolacháin agus leis na conarthaí seirbhísí a bheidh i bhfeidhm i mBallstát phointe teagmhála an ODR ina mbeidh an comhairleoir ODR lena mbaineann;
providing the parties and ADR entities with general information on consumer rights in relation to sales and service contracts which apply in the Member State of the ODR contact point which hosts the ODR advisor concerned;
#581799
Dhá uair sa bhliain ar a laghad, tionólfaidh an Coimisiún cruinniú de chomhaltaí líonra pointí teagmhála ODR le go bhféadfar na cleachtais is fearr a mhalartú agus plé a dhéanamh ar aon fhadhbanna a thiocfaidh chun cinn arís is arís eile in oibriú an chláir ODR.
The Commission shall at least twice a year convene a meeting of members of the ODR contact points network in order to permit an exchange of best practice, and a discussion of any recurring problems encountered in the operation of the ODR platform.
#581876
Trádálaithe atá bunaithe san Aontas, agus atá rannpháirteach i gconarthaí díolacháin ar líne nó i gconarthaí seirbhísí ar líne atá tiomanta nó faoi oibleagáid eintiteas ADR amháin nó níos mó a úsáid chun díospóidí a réiteach le tomhaltóirí, cuirfidh siad in iúl do na tomhaltóirí gurb ann don chlár ODR, agus faoin deis atá ann an clár ODR a úsáid chun a ndíospóidí a réiteach.
Traders established within the Union engaging in online sales or service contracts, which are committed or obliged to use one or more ADR entities to resolve disputes with consumers, shall inform consumers about the existence of the ODR platform and the possibility of using the ODR platform for resolving their disputes.
#581925
Tuairisceoidh an Coimisiún do Pharlaimint na hEorpach agus don Chomhairle maidir le feidhmiú an chláir ODR ar bhonn bliantúil agus don chéad uair bliain i ndiaidh don chlár ODR a theacht i bhfeidhm.
The Commission shall report to the European Parliament and the Council on the functioning of the ODR platform on a yearly basis and for the first time one year after the ODR platform has become operational.
#581648
Is féidir réiteach simplí, éifeachtach, tapa agus ísealchostais lasmuigh den chúirt ar dhíospóidí a thig as idirbhearta trasteorann ar líne a chur ar fáil trí ODR.
ODR offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions.
#581665
Ba cheart go gcuirfí ar fáil leis an gclár ODR faisnéis ghinearálta maidir le réiteach lasmuigh den chúirt ar dhíospóidí conarthacha idir trádálaithe agus tomhaltóirí a thigeann as conarthaí díolacháin agus as conarthaí seirbhísí ar líne.
The ODR platform should provide general information regarding the out-of-court resolution of contractual disputes between traders and consumers arising from online sales and service contracts.
#581670
Ba cheart go mbeadh an Coimisiún freagrach as an gclár ODR a fhorbairt, a oibriú agus a choinneáil agus ba cheart go gcuirfeadh sé ar fáil na saoráidí teicniúla uile is gá le haghaidh feidhmiú an chláir.
The Commission should be responsible for the development, operation and maintenance of the ODR platform and provide all technical facilities necessary for the functioning of the platform.
#581677
Ba cheart go mbeadh clár ODR ar leibhéal an Aontais mar fhorbairt ar na heintitis ADR atá ann cheana sna Ballstáit agus go n-urramófaí traidisiúin dlí na mBallstát.
An ODR platform at Union level should build on existing ADR entities in the Member States and respect the legal traditions of the Member States.
#581678
Ba cheart d’eintitis ADR a gcuirtear gearán faoina mbráid tríd an gclár ODR a gcuid rialacha nós imeachta féin a chur i bhfeidhm, lena n-áirítear rialacha maidir le costais.
ADR entities to which a complaint has been transmitted through the ODR platform should therefore apply their own procedural rules, including rules on cost.
#581682
Níor cheart go gcuirfí cosc leis an Rialachán seo ar fheidhmiú aon eintiteas um réiteach díospóidí atá ann cheana atá ag feidhmiú ar líne nó ar fheidhmiú aon mheicníocht ODR laistigh den Aontas.
This Regulation should not prevent the functioning of any existing dispute resolution entity operating online or of any ODR mechanism within the Union.
#581686
Ba cheart go mbeadh an deis ag na Ballstáit an fhreagracht as na pointí teagmhála ODR a thabhairt dá n-ionad i Líonra na Lárionad Eorpach do Thomhaltóirí.
Member States should have the possibility to confer the responsibility for the ODR contact points on their centres of the European Consumer Centres Network.
#581690
Níl ODR beartaithe chun ionad nósanna imeachta cúirte a ghlacadh agus ní féidir iad a dhearadh chuige sin, ná níor cheart go mbainfidís a gcearta sásamh a iarraidh os comhair na gcúirteanna de thomhaltóirí ná de thrádálaithe de bharr na nósanna imeachta sin.
ODR is not intended to and cannot be designed to replace court procedures, nor should it deprive consumers or traders of their rights to seek redress before the courts.
#581700
Dá bhrí sin, ba cheart go mbeadh an oibleagáid chéanna ar ionaid mhargaidh ar líne den sórt sin chun nasc leictreonach leis an gclár ODR a chur ar fáil.
Such online marketplaces should therefore have the same obligation to provide an electronic link to the ODR platform.
#581704
Ar na cúiseanna céanna feasachta tomhaltóirí, ba cheart do na Ballstáit comhlachais thomhaltóirí agus comhlachais ghnó a spreagadh chun nasc leictreonach le láithreán gréasáin an chláir ODR a chur ar fáil.
For the same consumer awareness reasons, Member States should encourage consumer associations and business associations to provide an electronic link to the website of the ODR platform.
#581745
ciallaíonn "gearánach" an tomhaltóir nó an trádálaí a chuirfidh gearán isteach tríd an gclár ODR;
"complainant party" means the consumer who or the trader that has submitted a complaint through the ODR platform;
#581746
ciallaíonn "cosantóir" an tomhaltóir nó an trádálaí a gcuirtear gearán isteach ina leith tríd an gclár ODR;
"respondent party" means the consumer against whom or the trader against whom a complaint has been submitted through the ODR platform;
#581756
Beidh an clár ODR ina phointe iontrála aonair ag tomhaltóirí agus ag trádálaithe a bheidh ag lorg réiteach lasmuigh den chúirt ar dhíospóidí a thiocfaidh faoi chuimsiú an Rialacháin seo.
The ODR platform shall be a single point of entry for consumers and traders seeking the out-of-court resolution of disputes covered by this Regulation.
#581763
uirlis leictreonach bainistithe cás a thairiscint, saor in aisce, lena gcuirfear ar chumas na bpáirtithe agus ar chumas an eintitis ADR an nós imeachta um réiteach díospóide a sheoladh ar líne tríd an gclár ODR;
to offer an electronic case management tool free of charge, which enables the parties and the ADR entity to conduct the dispute resolution procedure online through the ODR platform;
#581764
aistriúchán ar an bhfaisnéis atá riachtanach chun an díospóid a réiteach agus a mhalartaítear tríd an gclár ODR a sholáthar do na páirtithe agus don eintiteas ADR;
to provide the parties and ADR entity with the translation of information which is necessary for the resolution of the dispute and is exchanged through the ODR platform;