Comhthéacs 'Tá pacáiste nua bogearraí le haghaidh bainistíocht caidreamh custaiméirí á thógáil sa láthair seirbhíse nua chun tacú le ceisteanna custaiméirí, agus chun na ceisteanna a ghabháil agus a leanúint; meastar go mbeidh sé i bhfeidhm go déanach i 2011.' Tagairt "'Tuarascáil an Ard-Reachtaire Cuntas agus Ciste Imleabhar 2', Oifig an Ard Reachtaire Cuntas agus Ciste, http://audgen.gov.ie/documents/annualreports/2010/2010_Volume_2_GA(1.05).pdf [29.9.2016]"
CRM Tagairt Faomhadh an téarma seo mar chuid de Thionscadal Lex
Sainmhíniú practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth Tagairt "TechTarget > ROI > Software applications > customer relationship management (CRM), http://searchcrm.techtarget.com/definition/CRM [13.6.2017]"