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I gcás díscor pleanáilte ó théamh, fuarú agus uisce te tí, ba cheart do sholáthróirí faisnéis leordhóthanach a chur ar fáil do na custaiméirí lena mbaineann maidir le bearta malartacha, amhail foinsí tacaíochta chun díscor a sheachaint, córais réamhíocaíochta, iniúchtaí fuinnimh, seirbhísí comhairliúcháin fuinnimh, pleananna íocaíochta malartacha, comhairle maidir le bainistiú fiachais nó moratóir ar dhícheangal.
In the case of planned disconnection from heating, cooling and domestic hot water, suppliers should provide the customers concerned with adequate information on alternative measures, such as sources of support to avoid disconnection, prepayment systems, energy audits, energy consultancy services, alternative payment plans, debt management advice or disconnection moratoria.